Three Checks To Pass

Jackpot Casino Account Verification And KYC Checks

Every licensed casino must confirm who you are, and Jackpot Casino usually needs around 14 hours to approve the papers you send.

Start Verification Now

MGA/B2C/516/2017 — full regulatory oversight since 2017, with independent game testing by Gaming Laboratories International and BMM Testlabs

Waiting On Your Check

Check Your Verification At A Glance

Reading this leaves you knowing who checks you, how long it takes and where to send a question.

Who checks

Jackpot Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/516/2017

How long

14 hours

Required by

Before your first withdrawal

Questions go to

[email protected]

Age checked

18+

First-Time Pass

Getting It Right The First Time

Jackpot Casino reads every upload by hand, so a tidy file is approved faster than a rushed one.

The Full Flat Frame

Photograph the whole ID page flat, in daylight, with no glare or thumb across the text. Corners and the photo strip must all fit inside the frame.

Which Address Counts?

Send a bill or bank letter from the last few months showing your name and home address. A mobile screenshot usually gets sent back.

Proof The Wallet Is Yours

Show that the card or wallet is yours, for instance with a masked statement or a wallet screenshot bearing your name. Mask the long number.

How Long Until Approval?

Leave the file with the team and watch your inbox. Approval normally lands within 14 hours, and a clear photo rarely needs a second look.

Pass On The First Try

Which Papers Do You Actually Need?

Most players worry their file is wrong, and this list settles what each paper has to show.

Photo identification

ConfirmsYou are the person named on the account

Must showFull page, in date, all four corners

Proof of address

ConfirmsWhere you actually live now

Must showYour name, home address, recent date

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showYour name, last digits, clear image

Trigger Points

Know When The Questions Come

Nothing is wrong: the licence puts these checks in place, at sign-up or before a first payout.

Why This Amount, Why Now?

An amount well above your usual play gets a second look, so the team asks who you are before the money moves further.

Your First Payout

Your first payout is the point where the licence requires a confirmed identity, so photo identification and address proof get checked together.

A Higher Spending Cap

Ask for a higher cap and the team needs to know the extra spending fits your income, so recent payslips or bank statements may be requested.

New Method, Same Checks

Adding a card or wallet you have not used here prompts a check of payment method confirmation, to show the account behind it is yours.

Whose Money Is Behind The Play?

We hold a Malta Gaming Authority licence, MGA/B2C/516/2017, and it obliges Jackpot Casino Ltd. to ask where gambling money comes from. Treat the request as routine paperwork rather than an accusation.

Depending on your case, the verification team may request one or more of these.

Recent payslips from your employer
Bank statements showing regular income
A letter from your employer
Documents from a recent property sale
Evidence of an inheritance or gift

Common Slip-Ups And Fixes

Your Details Don't Tally. A name or date that differs from your profile breaks the link, even by one letter or digit. Update the profile so both match Re-scan the page that shows your name

Paper Older Than Your Tenancy. Address proof has to show where you live now, and a statement from months back leaves the team unable to confirm that. Request a fresh statement from your bank Use a bill issued to your current address

A Fresh Document Clears It. Once your ID passes its expiry date it cannot be accepted, so the check stalls until a valid one arrives. Renew the document before you re-send Send the photo page of the new one

No Surprises

Read This Before You Upload

Useful once a payout is on hold or a scan has bounced back to you.

Why does the casino want to know where my funds come from?+

Our Malta Gaming Authority licence requires a source of funds check on every player, so it is routine rather than a suspicion. We match what you tell us against the activity on your account. Answering honestly and simply is all it takes.

How long does Jackpot Casino take to finish verification?+

Reviews wrap up inside 14 hours, and most clear far sooner. The clock starts when your last document arrives in readable form. Anything blurred or missing restarts the wait.

Can I send my documents from my phone instead of a scanner?+

Phone photos are fine, and they are what most players in New Zealand send. Lay the document flat in daylight and keep all four corners in frame. Avoid flash glare and crops.

Will I have to send the same documents again later?+

Usually not, as the details stay on file once accepted. A new card, a house move or an expired ID means a fresh copy. We will tell you exactly which one is needed.

What happens if one of my documents gets refused?+

You get a note naming the problem, such as a missing edge or an out-of-date address. Send a fresh copy with that fixed and the file goes back in the queue. Reply to the note if the reason is unclear.

Which regulator licenses Jackpot Casino and under what number?+

The Malta Gaming Authority licenses us as MGA/B2C/516/2017. Jackpot Casino Ltd. holds that licence and operates from Tower Road, Birkirkara. The same licence is why the document and source of funds checks exist.

When do I actually have to be verified by?+

At the latest before your first withdrawal leaves the account, which is the licence condition. We may ask sooner, at sign-up or after your first deposit. Sending early keeps a win from sitting in the queue.